Sadly the Botanico nursery is not open to the public however you can collect your orders from there via our Click and collect service.
We ship 1000s of plants weekly and although most arrive in good condition sometimes they can have a ruff time in the post.
We are happy to sort any issues out or queries you have about your order. If you purchased your item from a marketplace E.g. eBay, Amazon, or Etsy, it's best to contact us directly there.
Please when contacting us quote your order number and upload any images so we can address the issue quickly and rectify any problems.
REMEMBER SOMETIMES REPLIES GO TO JUNK