1. General

1.1 The terms and conditions listed below are applied to all Botanico Ltd websites sales and goods supplied by Botanico Ltd. By ordering online you accept the terms and conditions listed below from the date of purchase onwards. We recommend you read all terms and conditions listed here and print a copy for your own reference.

2. Basis of the sale

2. Prices are displayed in GBP (£) and are subject to change, when placing an order the customer will be charged the current rate displayed which includes VAT at the current rate.

2.2 All prices exclude postage and packing which are charged additionally to the product cost.

2.3 In the event that VAT rates increase during the currency of a catalogue or price list, the company reserves the right to pass on any such additional amounts to the customer.

2.4 Products can be cancelled at any time once ordered by the customer by Botanico Ltd for any reason e.g. If, in error, a product(s) has been priced inaccurately, either at unit level or through the activation of a promotion

2.5 Botanico Ltd reserve the right to refuse any order at our discretion.

2.6 Botanico Ltd represents the size of the plant in the listing e.g. 9cm, although we will try to keep the size and state of the plant to your order from time to time we may change the size or state of the plant e.g. from 9cm to 9cm (just potted) 
 
3. Payment

3.1 If the customer does not provide the proper payment for example is unable to pay the full amount the company (Botanico Ltd.) maintain the right to cancel the order or suspend any further deliveries to you. This does not affect any other rights we may have.

3.2 We will protect your personal information in line with the data protection legislation however cannot be liable for any loss you may suffer from a third party even if solely due to our negligence.
4. Shipping and Delivery

4.1 We will deliver the goods to the address supplied, if the wrong address is provided we cannot be held responsible for misplaced goods or order(s).

4.2 Delivery times specified by the delivery company are a guidance only and Botanico Ltd cannot be held responsible for any late deliveries.

4.3 We ship to all of the UK excluding northern island, for offshore and highland addresses additional fees may apply for express delivery which our customer services will contact you to pay.

4.4 On arrival pot up all plants and follow the instructions on the leaflet immediately upon receipt

5. Guarantee

5.1 All of our online website plant(s), purchased from www.thebotanico.com come with a 30-day guarantee from the date of sale. Any guarantee covers no other sites e.g. eBay, Amazon, Etsy or other retailers.
 
5.2 For the 30-day guarantee you will need to contact customer services with proof of plant(s) e.g. photograph as well as the aftercare of the plant(s). Photographic evidence of the plant(s) is strictly needed to claim the 30-day guarantee.
 
5.3 After 30 days of the sale date, no guarantee can be held for the plant(s) due to the product being a living product. However, there is a 7-day flexible gesture of goodwill period after the 30 days since the sale where Botanico Ltd will replace the plants if available or offer a credit note which must be used within 30 days.

5.4 For orders bound for outside the UK (England, Scotland, Wales, and Northern Island) or considered international, the 30-day guarantee does not apply and plant(s) have no guarantee.

5.5 If a replacement plant is sent out after claiming the 30-day guarantee the second plant does not have any guarantee on it and once sent no claims can be made after this. 

6. Returns, Refunds And Complaints

6.1 If the customer does not require the plant(s) they must notify Botanico Ltd by email or post within 3 days of receiving the order. The buyer must pay for all return postage on returns orders.

6.2 Once the order has been received if in the same condition as dispatched a full refund will be issued within 30 days. If damage has occurred only 50% will be refunded back to the customer.

7. Liability

7.1 Botanico Ltd liability for any and all purposes including loss consequential to a breach of these terms and conditions or if any item supplied is in any way unsatisfactory shall be limited to a maximum of the value paid by the customer for the order or total items returned.

7.2 Botanico Ltd cannot be held responsible for plants that fail to grow or perform (e.g. flower, fruit)

7.3 Botanico Ltd does not take liability for any links or third-party products.

7.4 Botanico Ltd. does not take any liability for the invalid use of the products, for example, poisoning of pets or humans.

8. Copyright

8.1 All content on www.thebotanico.com is provided solely for personal use and cannot be reproduced without prior written permission of the company or that of the copyright holder.

9. Price match

9.1 We will price match any product on our website from any online retail store (excluding private sellers and only UK-based).

9.2 We will only match the price of in-stock products and where the price is readily available on the online retailer's website, and only if the product is in stock and ready for delivery.

9.3 The price will not take into account item-specific or retailer discount codes e.g. Student discounts or BlackFriday deals.

9.4 The product must match the item description in terms of pot size and flower colour but the height can vary.

9.5 We reserve the right to refuse a price match if we suspect fraud.

10. All Plants are not edible even if stated as edible.

11. Governing Law

11.1 These terms and your use of this site are governed by and construed in accordance with the laws of Great Britain and any disputes will be decided only by the courts.